![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
For my reference: parts I, II, and III.
Called Wachovia today to see what was going on because I haven't heard from them since they claimed that they received my fax (part III). I wanted to see if, possibly, they've resolved the situation.
I called at 5:00 and was on hold for about 12 minutes. I got "Jay" or "Jaye" or "Jaya" or some other feminine way to spell something that sounds an awful lot like "Jay." No, they show no record of my faxes. No, it is still not resolved. By the way, I need to get a new card. I inform her that I have done so, already. "Why don't you go fax it one more time, sir, and I'll wait on hold."
I print out the letter and fax it one more time. Granted, this takes about 10 minutes because I get behind someone printing 10 copies of a 22-page report (I counted). I get back. No signal. She hung up.
I call at 5:22 and was on hold for 12 more minutes. I got "Kia" or some other feminine way to spell something that sounds an awful lot like "Kia." Why, yes, my faxes from February arrived fine, but there was another problem, and they have sent me another letter, requesting further information. By the way, I need to get a new card. I inform her that I have done so, already. "Please hold, sir, and let me check something." <5 minutes of hold music> I'm thanked for my patience, and here is Tasha (or some other feminine way to spell something that sounds an awful lot like "Tasha") to tell mewhat I've won what's going on. The first thing she says? That I need to get a new card. I inform her—somewhat impatiently, at this point—that I have done so. They mailed the new letter to me today because...
It seems that in all the faxes I've sent, I neglected to actually state that the charge was unauthorized.
I'm going to say that one more time, because I'm still having a really hard time coming to grips with the words that I heard.
I called the disputes line on 1/31 and reported a fraudulent use of my card on 1/29 which resulted in $200 being removed from my account on 1/30. I received a provisional deposit of $200, but had to call T-Mobile myself to try to dispute the fraudulent charge. I couldn't, so I faxed them four times saying that T-Mobile wouldn't give me any information, and that I don't have an account with them, and that the card was used fraudulently. I used the word "fraudulent" more than once.
And yet I never indicated that the charge was unauthorized.
I have to reconsider my choice of banks, at this point.
So I have just faxed them a signed affidavit stating exactly and precisely what "Tasha" told me to state: my name, today's date, the card number, the date of the transaction, the amount of the transaction, who the transaction was with...and that it was unauthorized. I repeated everything three times and tried my level best not to show the amount of anger and frustration that I feel. I also included a print-out from their own website showing the disputed, unauthorized, fraudulent charge. I signed everything. I faxed it.
Yes, I know that T-Mobile is probably the one requiring the "unauthorized" bullshit, because they get to hold onto that $200 for another month. Meanwhile, the person who committed the crime has undoubtedly committed others and is long gone and cannot be located. And if they contact the person whose account received the payment, they'll be told some bullshit story which will be accepted (if not actually believed) without reservation, while I am having to jump through hoops.
I'm in a foul mood, now. I was going to go home and enjoy an evening of installing Ubuntu on my laptop and possibly getting some reading done. But now I'm too angry to get behind the wheel of a car. I'll just stay here at work for a while and write really compact C++ code as a way to take out my frustrations. Because beating random people to death with desktop office supplies is considered bad form, and could likely get me written up by HR.
Who wants to take bets on whether this is actually over, now? Will I ever convince anyone that I am the victim? Will T-Mobile ever actually cough up the dough? Will the person who committed the crime go unpunished? Will I spend another half-hour of my life on hold to wait for <slurred recital of feminine-sounding name> to spectacularly not help me again? Stay tuned to find out.
Called Wachovia today to see what was going on because I haven't heard from them since they claimed that they received my fax (part III). I wanted to see if, possibly, they've resolved the situation.
I called at 5:00 and was on hold for about 12 minutes. I got "Jay" or "Jaye" or "Jaya" or some other feminine way to spell something that sounds an awful lot like "Jay." No, they show no record of my faxes. No, it is still not resolved. By the way, I need to get a new card. I inform her that I have done so, already. "Why don't you go fax it one more time, sir, and I'll wait on hold."
I print out the letter and fax it one more time. Granted, this takes about 10 minutes because I get behind someone printing 10 copies of a 22-page report (I counted). I get back. No signal. She hung up.
I call at 5:22 and was on hold for 12 more minutes. I got "Kia" or some other feminine way to spell something that sounds an awful lot like "Kia." Why, yes, my faxes from February arrived fine, but there was another problem, and they have sent me another letter, requesting further information. By the way, I need to get a new card. I inform her that I have done so, already. "Please hold, sir, and let me check something." <5 minutes of hold music> I'm thanked for my patience, and here is Tasha (or some other feminine way to spell something that sounds an awful lot like "Tasha") to tell me
It seems that in all the faxes I've sent, I neglected to actually state that the charge was unauthorized.
I'm going to say that one more time, because I'm still having a really hard time coming to grips with the words that I heard.
I called the disputes line on 1/31 and reported a fraudulent use of my card on 1/29 which resulted in $200 being removed from my account on 1/30. I received a provisional deposit of $200, but had to call T-Mobile myself to try to dispute the fraudulent charge. I couldn't, so I faxed them four times saying that T-Mobile wouldn't give me any information, and that I don't have an account with them, and that the card was used fraudulently. I used the word "fraudulent" more than once.
And yet I never indicated that the charge was unauthorized.
I have to reconsider my choice of banks, at this point.
So I have just faxed them a signed affidavit stating exactly and precisely what "Tasha" told me to state: my name, today's date, the card number, the date of the transaction, the amount of the transaction, who the transaction was with...and that it was unauthorized. I repeated everything three times and tried my level best not to show the amount of anger and frustration that I feel. I also included a print-out from their own website showing the disputed, unauthorized, fraudulent charge. I signed everything. I faxed it.
Yes, I know that T-Mobile is probably the one requiring the "unauthorized" bullshit, because they get to hold onto that $200 for another month. Meanwhile, the person who committed the crime has undoubtedly committed others and is long gone and cannot be located. And if they contact the person whose account received the payment, they'll be told some bullshit story which will be accepted (if not actually believed) without reservation, while I am having to jump through hoops.
I'm in a foul mood, now. I was going to go home and enjoy an evening of installing Ubuntu on my laptop and possibly getting some reading done. But now I'm too angry to get behind the wheel of a car. I'll just stay here at work for a while and write really compact C++ code as a way to take out my frustrations. Because beating random people to death with desktop office supplies is considered bad form, and could likely get me written up by HR.
Who wants to take bets on whether this is actually over, now? Will I ever convince anyone that I am the victim? Will T-Mobile ever actually cough up the dough? Will the person who committed the crime go unpunished? Will I spend another half-hour of my life on hold to wait for <slurred recital of feminine-sounding name> to spectacularly not help me again? Stay tuned to find out.
