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I have been using Mint.com to manage my finances since...2009? It's been a LONG time. And until now, I haven't had a real problem except the occasional failure to connect to a random account or two.
But now I'm on the knife-edge of removing all of my accounts and telling them to go [CENSORED] themselves. Why?
The other day, the phone app signaled that there was a notification. So I connected and it said there was a problem "with one or more of your accounts" and gave me the option of fixing it or waiting. I chose "fix it."
It informed me that they were unable to connect to my mortgage lender. Fixing something like that is...difficult at best on a phone screen, so I decided to deal with it later on their site. It gives you an option to "Remind me later." This basically means the notification will be left "unread," so that when I login to the site later, I'll see it.
So, I clicked on "Remind me later"...and it deleted my mortgage account from Mint, altogether. Thirteen years or so of history? Instantly gone.
When I got onto the site on my laptop browser, I tried over and over and over to get it to connect. It kept telling me that I was typing the wrong information, but I was not, because I was literally sitting on the mortgage lender's site, logged in while attempting to connect to it via Mint.
I finally called my mortgage lender. I asked about Mint. Basically, I was told, "Mint is using [CONNECTIVITY METHOD] and it's out of date, and we are not allowing them to connect. You will be unable to add us into Mint until they address the issue."
So I contacted Mint through their "Help/Chat" function, which is the only method allowed. (Red flag.)
They were...stunningly unhelpful. Stunningly. About the deletion of the account and all my data, I got, basically, "Oh, well. When you reconnect, we'll get the last 90 days of activity."
I re-contacted them today and asked if they were at least trying to get reconnected to my mortgage lender -- the single largest account I have, and it kind of makes a big difference not to have it available -- and I was told they're "currently working with [MORTGAGE LENDER] to get the situation rectified." They also re-iterated that my data -- which I will repeat they deleted, not me -- is gone. I said, "That's a lie, but fine."
She asked "What's a lie?" and I explained to her that no data is ever deleted, EVER, and that I know this, and that it is a bald-faced lie that they "can't" get my data back; the truth is that they won't lift a finger to get my data back. And that further, it was their fault it got deleted, not mine.
No response, not that I expected one.
So...if you're using Mint, I'd suggest going somewhere else. I'm looking for something that'll do the same thing, if you have any suggestions? I am going to start downloading all my transactions to a csv file daily from Mint so that I'll have all my data, even if/when they "delete" another account because I clicked "remind me later."
But now I'm on the knife-edge of removing all of my accounts and telling them to go [CENSORED] themselves. Why?
The other day, the phone app signaled that there was a notification. So I connected and it said there was a problem "with one or more of your accounts" and gave me the option of fixing it or waiting. I chose "fix it."
It informed me that they were unable to connect to my mortgage lender. Fixing something like that is...difficult at best on a phone screen, so I decided to deal with it later on their site. It gives you an option to "Remind me later." This basically means the notification will be left "unread," so that when I login to the site later, I'll see it.
So, I clicked on "Remind me later"...and it deleted my mortgage account from Mint, altogether. Thirteen years or so of history? Instantly gone.
When I got onto the site on my laptop browser, I tried over and over and over to get it to connect. It kept telling me that I was typing the wrong information, but I was not, because I was literally sitting on the mortgage lender's site, logged in while attempting to connect to it via Mint.
I finally called my mortgage lender. I asked about Mint. Basically, I was told, "Mint is using [CONNECTIVITY METHOD] and it's out of date, and we are not allowing them to connect. You will be unable to add us into Mint until they address the issue."
So I contacted Mint through their "Help/Chat" function, which is the only method allowed. (Red flag.)
They were...stunningly unhelpful. Stunningly. About the deletion of the account and all my data, I got, basically, "Oh, well. When you reconnect, we'll get the last 90 days of activity."
I re-contacted them today and asked if they were at least trying to get reconnected to my mortgage lender -- the single largest account I have, and it kind of makes a big difference not to have it available -- and I was told they're "currently working with [MORTGAGE LENDER] to get the situation rectified." They also re-iterated that my data -- which I will repeat they deleted, not me -- is gone. I said, "That's a lie, but fine."
She asked "What's a lie?" and I explained to her that no data is ever deleted, EVER, and that I know this, and that it is a bald-faced lie that they "can't" get my data back; the truth is that they won't lift a finger to get my data back. And that further, it was their fault it got deleted, not mine.
No response, not that I expected one.
So...if you're using Mint, I'd suggest going somewhere else. I'm looking for something that'll do the same thing, if you have any suggestions? I am going to start downloading all my transactions to a csv file daily from Mint so that I'll have all my data, even if/when they "delete" another account because I clicked "remind me later."
