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Friday, August 3rd, 2007 07:14 pm

Speak Distinctly, Asshole

Okay. When you leave a message for someone, make sure that you speak clearly and distinctly. Oh my fucking God it pisses me off when someone leaves a message and all I hear is
Hi <slur>, this is <slur>ly and I'm calling from Doctor <slur>t's office returning <slur>'s call that <slur> you and just wanted to touch base <slur> about your <slur>blem. My number is <slur>392192<slur>
Goddammit, how are people supposed to know who the fuck you are or what the fuck you're calling about if you can't leave a coherent fucking message? I'm 99.99999999999999% sure this wasn't for me, but goddamnit. Motherfuckers.

Canceled Means I Don't Have to Pay You Any More

Several months ago (coincidentally, about the same time I canceled my land line through BellSouth) I called Protection One and told them to cancel me. They tried to do a hard-sell (trying to get me to spend more money after I told him point blank I was canceling to save money), so I hung up on the salesman and called back a few days later and the second salesman told me I had to write a letter to a certain address in Wichita. He said they'd mail me the address (he wouldn't give it to me over the phone for some unknown reason). I never got it. So a while later, I called them back and convinced them to give me the address over the phone. I finally got the letter out to them some two months after the initial call. I checked a short while after the letter had a chance to arrive and sure enough, my account was marked as inactive and my automatic pay was canceled. Done, right? Wrong! Today, I looked at my bank account online and they had siphoned another $80 out. So I went online to check my account and lo! Not only was it still marked inactive and the automatic payments canceled, I had a $106 credit on my account. So, naturally, they took another $80 out. This has been an ongoing problem with them. They've had to return money to me on several occasions before because, even though I was on a quarterly payment schedule, they'd manage to take the $80 out every month. Motherfuckers.
You know what I should do this weekend, just to unwind? I should go to Worst Lie and just mess with 'em. Make them show me expensive stuff, ask questions, make it sound like I'm all interested...and then say "Oh, wait, I hate you guys. Never mind," and walk out.1 And do that, like, at every store in Atlanta. I'm in the right frame of mind to just want to kick puppies and chew glass and stab people with blunt sporks and set nuns on fire.
  1. If you're curious why I hate them so much, read this. That is a screed I wrote seven years ago about the way I was (mis)treated, and I have not darkened the door of a Worst Lie in that seven years. I think I might have gone in once with a friend who insisted on shopping there, but they will certainly never get another penny of my money.
Friday, August 3rd, 2007 11:34 pm (UTC)
LOVED the story, although I feel your pain, about Best Buy. What an amazing saga.
Saturday, August 4th, 2007 12:04 am (UTC)
I would read your screed, but white text on a black background sucks and hurts my eyes. Since you were ranty, I figured you'd appreciate my being ranty back. :P
Saturday, August 4th, 2007 12:35 am (UTC)
You should be able to (weasel words) attack this recurring charge from the bank account side. But, of course, that would mean dealing with people ("customer service" people), which is probably something you should not do, given your track record with people. :)

But, you know, if you have a moment of fuzziness, you could complain to your bank about charges that you did not authorize, and they can pursue it for you through "pay no attention to the man behind the curtain" means.
Saturday, August 4th, 2007 03:40 am (UTC)
God, has it really been 7 years since that horrible experience?

I'm getting old!