When Does "Authorized" Mean "Not Authorized"?

[kaasirpent]

I have had The Shiny now for . . . gosh, I guess it's just over three years! How time does fly.

Anywho . . . I bought The Shiny with MAC OS Leopard (v 10.5). I quickly upgraded to Snow Leopard (v 10.6) as soon as it became available. Then . . . I skipped Lion (v 10.7) when it was released, because some of the changes got some mixed reviews. And because I skipped Lion, I saw no need to go to Mountain Lion, either.

Over the weekend, I tagged along with a friend to the Apple Store and while she was occupied getting a new iPhone, I played with one of the big-ol' 27" iMacs . . . with Mountain Lion.

Wednesday night (that would be September 19th, 2012), I started the download of Mountain Lion. While I was at work on Thursday (yesterday), I updated my OS to Mountain Lion.

And everything was fine. It's taking a bit of getting used to since the "swipes" on the trackpad are "backwards" to what I've been using for three years.

The other night, I supplemented my iTunes music by downloading some stuff from the 70s that I hadn't already purchased. Some Doobie Brothers, Bonnie Raitt, and Paul Young, to be specific (if you were wondering).

Today, I purchased "Sail" by AWOLNATION and double-clicked to listen to the song.

Brzzzzzzzzp! (OK, on the Mac, it's more of a nice "ding!" but it should really be a harsh buzzer.) "This computer is not authorized to play 'Sail'. Would you like to authorize it?"

Of course I did. I typed in my Apple ID and my password. "This computer is already authorized. Including this one, you have authorized 2 computers out of your available 5."

O . . . K. o.O

I attempt to play the song again.

Brzzzzzzzzp! (Ding!)

So . . . even though the computer is and always has been authorized, I can't play a song because . . . it's not . . . authorized?

All of the other stuff is playable, by the way, including the stuff I just bought the other night.

Anyone got any suggestions? I'm wide open.

Comments

[temporus.livejournal.com]

I don't use iTunes, I use Amazon for my music. When I have a problem with it, there's usually an online tech support where they can fix the problem pretty much right away. Any chance there's something like that available?

[kaasirpent]

They pretty much said, "Delete the song and re-download it." Which, surprisingly, worked.

[temporus.livejournal.com]

It scares me when tech support works like that. I'm so used to having to jump through a bajillion steps to get them to answer a simple question.

[kaasirpent]

I used to be tech support, and in spite of us always opening with "Have you rebooted the computer?" it stunned us how many times that actually worked. :)

[ex-prunesnp.livejournal.com]

http://support.apple.com/kb/TS1389

[kaasirpent]

Turns out deleting the song from my local iTunes and re-downloading the purchase "fixed" the "problem."